Support
Contact MedSafe Follow-Up support.
Last Updated: September 22, 2026
Contact
General Support
support@medsafefollowup.comPilot & Organizational Inquiries
pilots@medsafefollowup.comSupport channels are monitored for operational and onboarding purposes only and are not intended for urgent clinical communication. For urgent medical concerns, call 911 or contact your healthcare provider immediately.
Institutional Compliance & Security Contacts
Security and privacy-related inquiries may be directed to security@medsafefollowup.com or privacy@medsafefollowup.com. Access is role-based and monitored for data integrity.
These channels are for institutional compliance, data governance, and privacy inquiries only. They do not provide clinical support or emergency medical guidance.
Response Times
We typically respond within 1–2 business days.
Emergency Disclaimer
Do not use this platform for medical emergencies.
If you have severe symptoms or urgent medical concerns, call 911 or contact your healthcare provider immediately.
SMS Help (Not Used in Current Pilot)
Text messaging is not used in the current pilot. Patients access their medication safety review with a secure QR code — no mobile phone number is collected. If an approved messaging configuration is enabled for a future program, the following keywords would apply to that configuration:
Reply HELP for assistance.
Reply STOP to unsubscribe from messages.