Privacy Policy
How MedSafe Follow-Up collects, uses, and protects information to support post-discharge medication follow-up, transitions-of-care workflows, and quality-improvement activities.
Last Updated: June 9, 2026
Information We Collect
MedSafe Follow-Up may collect limited information necessary to support medication follow-up workflows, educational engagement, barrier identification, operational reporting, and quality-improvement activities.
- Mobile phone number
- Medication education participation data
- Medication comprehension assessment responses
- Patient-reported adherence barriers
- Follow-up workflow activity
- Communication preferences
- Voluntary feedback submissions
- Operational reporting and quality-improvement data
How Information Is Used
Information collected may be used to:
- Deliver medication-specific educational content
- Support post-discharge medication follow-up workflows
- Identify patient-reported barriers to medication adherence
- Facilitate review of follow-up opportunities by authorized healthcare personnel
- Support transitions-of-care communication activities
- Generate operational reporting and quality-improvement metrics
- Evaluate workflow utilization and patient engagement trends
- Improve platform functionality and educational content
SMS Consent & Communications
By providing a mobile number and participating in MedSafe Follow-Up, patients consent to receive medication-related informational text messages.
📱 Message frequency varies based on follow-up needs.
💬 Message and data rates may apply depending on your carrier.
🛑 Reply STOP at any time to opt out of messages.
❓ Reply HELP for support and assistance.
📵 Mobile phone numbers collected for SMS communication are not shared with third parties or affiliates for marketing purposes.
Quality Improvement and Pilot Activities
MedSafe Follow-Up may be used by healthcare organizations as part of quality-improvement initiatives, transitions-of-care programs, medication education projects, pilot deployments, or operational workflow evaluations.
Participation in these activities does not change patient privacy rights or alter how information is protected under applicable policies and procedures.
No guarantees are made regarding clinical outcomes, medication adherence, readmission reduction, or healthcare utilization.
Data Protection
We implement reasonable safeguards to protect your information, including:
- Encrypted data transmission where applicable
- Restricted administrative access controls
- Role-based workflow visibility
- Reasonable technical and operational safeguards
No electronic system can guarantee absolute security. MedSafe Follow-Up implements reasonable administrative, technical, and operational safeguards but does not warrant uninterrupted security, platform availability, or immunity from unauthorized access attempts.
Third-Party Services
MedSafe Follow-Up may use trusted third-party services to operate the platform:
- Secure cloud infrastructure providers
- SMS delivery and communication providers
- Analytics and quality improvement services
- Application hosting providers
Information is not sold to third parties. Information may be shared only with authorized healthcare personnel and service providers necessary to operate, maintain, secure, and improve the platform.
Your Rights
You may at any time:
- Opt out of SMS communications by replying STOP
- Request discontinuation of follow-up communications
- Contact support regarding privacy concerns
Contact Us
If you have privacy questions or concerns, please reach out: